Help centre

How can we help?

Answers about renting and listing on NestGhana, and how to reach us.

Common questions

Is browsing free?

Yes. Searching and viewing every room, house, hostel, shop and office on NestGhana is free for renters.

What do owners pay?

A listing fee to publish a property: GH₵39.99 for a room, house or apartment, GH₵39.99 for a hostel and GH₵49.99 for a shop, office or other space. Every listing is checked before it goes live.

What do renters pay, and when?

Only GH₵50, and only after a successful rental: you report the rental in your account, the owner confirms it, then you pay the success fee. Rent and deposits are paid to the owner, never to NestGhana.

How do I report a rental?

Open the property on NestGhana and tap “I rented this place”. You will need a free account. We text the owner to confirm; you can follow it under My rentals.

How can I pay?

Through Paystack, a licensed payment provider: MTN MoMo, Telecel Cash, AirtelTigo Money, card or bank transfer.

What do I get after paying?

A digital rental receipt with a unique report number, a verified tenant record, and NestGhana support if anything goes wrong. The listing is marked rented.

What if the owner says I did not rent it, or something goes wrong?

Open the rental under My rentals and tap “Report a problem”. Owners can do the same from their listing. NestGhana reviews every case and contacts both sides.

Can I be charged twice?

No. Each rental can only be reported once and its success fee paid once; if a payment was already completed we record it instead of charging again.

What is a verified agent?

An agent NestGhana has checked: we saw their Ghana Card and photo, and every landlord they list for has confirmed by SMS that the agent may list the property. Their listings show a “Verified agent” badge and a link to their profile and reviews.

Do I pay an agent?

Only the agent fee shown on the listing, and only after you have seen the place. NestGhana agents never charge viewing fees. If an agent asks for a viewing fee or more than the stated fee, report the listing and we will act; three upheld complaints suspend an agent.

How do I become an agent?

Sign in, open Agent in your account and apply with your Ghana Card and a photo. Once approved, you list properties for landlords and pay a fee for each listing: GH₵35.99 for a room, GH₵45.99 for a hostel and GH₵55.99 for a shop or space. You keep your full commission.

I forgot my password.

On the sign-in page tap “Forgot password?”. We text a code to your phone number to set a new one.